W&W Logistics, LLS provides transportation services across Northwest Indiana including Gary, Merrillville, Highland, and Whiting, as well as the greater Chicagoland area, supporting both local and urban medical appointments and community trips.
We accept payments via Cash App, Venmo, debit and credit cards, and also accommodate Medicaid, Medicare, private insurance, and private pay options to suit various customer needs.
Rides can be booked directly through our website using an online booking system that provides fast confirmation and detailed scheduling options. This allows customers, caregivers, and case managers to arrange transportation conveniently at any time.
All drivers are CPR-certified, have completed defensive driving training, and have undergone extensive background checks to ensure passenger safety. Our team is trained to handle emergencies calmly and professionally.
Yes, our drivers provide door-to-door assistance, helping passengers from their home entrance to the vehicle and into medical facilities when appropriate, ensuring a dignified and accessible experience for seniors and those with limited mobility.
We operate Monday through Saturday from 4:00 a.m. to 6:00 p.m. We are closed on Sundays for rest and operational planning.
Yes, we offer leisure transportation for recreational activities, grocery shopping, family visits, social events, and other community outings in addition to non-emergency medical transportation.
Our leadership's extensive hospital transportation experience informs our realistic scheduling and routing. We prioritize punctual pickups and clear communication to minimize missed appointments and reduce waiting times at medical facilities.
Our customers include elderly individuals, patients with chronic illnesses or mobility challenges, Medicaid and Medicare recipients, private-pay customers, healthcare providers, social service agencies, and community members needing reliable local transportation.
The price covers the ride each way and includes the first 3 miles of travel. Additional mileage or special requirements may affect the total cost, which will be communicated during booking.
Yes, caregivers and case managers can book rides through our online system, specifying trip details and receiving confirmation notifications to coordinate transportation efficiently for their clients.
Unlike ride-share services, we offer consistent, relationship-based service with familiar drivers who understand medical transportation needs. Our drivers are CPR-certified, trained in defensive driving, and have hospital supervisory experience, providing greater safety and trust for vulnerable passengers.
We offer same-day bookings when capacity allows, providing flexible and responsive service for urgent or last-minute transportation needs.
Yes, we accept Medicaid and Medicare as payment options for eligible non-emergency medical transportation trips, aligning with program requirements and documentation standards.
All drivers complete defensive driving courses, extensive background checks, and CPR certification. This training equips them to provide safe, professional transportation and respond effectively in emergencies.